CUSTOMER RELATIONSHIP MANAGEMENT GRI 3-3, 416-1, 418-1 At Geo Energy, we remain firmly committed to creating long-term, sustainable value for our customers. By focusing on understanding their needs, enhancing satisfaction, and protecting their privacy, we demonstrate our dedication to building strong, trust-based relationships. This section highlights the initiatives we are undertaking to consistently meet and exceed customer expectations. Policies, Procedures and Practices E!ective stakeholder engagement is essential to building strong and enduring customer relationships. Our engagement process is designed to be interactive and comprehensive, involving multiple stages—from sharing information and seeking feedback to actively involving stakeholders in decision-making. Through various channels such as our website, online presentations, and interviews, we create meaningful opportunities for customers to communicate their views, which we handle with utmost care and responsibility. Alongside regular engagement e!orts, safeguarding customer privacy remains a core priority. We implement stringent measures to prevent the use of customer data for secondary purposes and strictly adhere to the following standards: Compliance with Regulations Our operations fully comply with all relevant data protection and privacy regulations, ensuring that customer information is safeguarded at all times. Code of Ethics and Conduct Our Code of Ethics and Conduct set out clear guidelines for the responsible handling of customer information and underscores the importance of safeguarding customer privacy. Although none of the company’s products or services underwent health and safety assessments in 2025, we remain proud of the stringent safety standards applied across our operations. Our mines and employee work environments consistently meet strict air quality and noise requirements, supporting the well-being of both our workforce and nearby communities. Furthermore, results from the Annual Medical Check-Up indicated no significant health issues among employees. Our strong commitment to full compliance with safety regulations helps minimise accident risks and ensures the highest standards of operational safety. We also maintain a comprehensive, two-way engagement process with stakeholders, including regular consultations with our customers to encourage meaningful dialogue. Through digital platforms and other communication channels, we actively seek customer feedback, ensuring that their concerns and suggestions are addressed promptly. This collaborative approach strengthens our relationships and supports continuous improvement. Performance and Initiatives In 2025, we are pleased to report that no significant customer complaints were received. Additionally, there were no incidents involving the leakage, theft, or loss of customer data, rea"rming our commitment to safeguarding customer privacy and upholding their trust. Comprehensive assessments of the health and safety standards of our finished goods were also carried out to ensure full regulatory compliance. No instances of noncompliance were identified, further demonstrating our dedication to delivering safe, reliable products that provide customers with peace of mind. Continuous Improvement Looking ahead, we aim to sustain our strong track record of zero complaints related to customer relationships, data security breaches, and product health and safety issues. We will continue to uphold strict regulatory compliance, ensuring that our products undergo regular assessments to support ongoing health and safety enhancements. Our overarching goal is to deliver longterm, sustainable value to our customers while maintaining the highest standards of safety, trust, and privacy. 46 GEO ENERGY | SUSTAINABILITY REPORT 2025
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