Sustainability Report 2023 40 Our Operation team and HR departments are responsible for administering this grievance mechanism, as they frequently engage with our stakeholders, namely the local communities and our employees, respectively. Grievance forms that have been submitted to the internal Operation team will be reviewed and recorded into our GTRM to determine whether any issue or concern expressed by the stakeholder needs to be addressed and acted upon immediately. Grievance handling will also provide actual information on whether the grievances have been closed. A stakeholder engagement database, maintained by Operation team, will be developed to track the numbers of grievances logged and time to resolution of grievances. Concerns raised by the local community and subcontractors are initially addressed through open discussions with the involved parties. If an agreement or resolution cannot be reached within the specified timeframe, the matter will be escalated to the Group's Board of Directors for further consideration and potential solutions. In cases where internal resolution is not possible, the grievance will be referred to the local authority for a decision on the appropriate settlement. We maintain regular monitoring of the grievance mechanism and strive for ongoing improvements. A dedicated internal Grievance Logbook is in place to systematically track all filed grievances and their respective outcomes. At Geo Energy, we have an established Whistleblowing policy where grievances that have been reported will be received via email to the relevant stakeholders, which could comprise of Independent Directors, our Chairman or CEO. In 2023, there were no grievance reports or concerns reported. Our initiatives and performance Social impact assessments In 2023, we conducted 36 social impact assessments encompassing gender impact assessments. These assessments were conducted through participatory processes, ensuring the active involvement of relevant stakeholders. This year, the number of social impact assessments and stakeholder engagement activities conducted are comparable with 2022. Community development programmes This year, we continue to demonstrate our involvement within the community through our various community development programmes. Our HR team and working teams at each mine site have assessed the needs of the local communities and determined the communities that needed assistance and support. Our company has supported six different community projects throughout the year, working closely with local communities to build and develop infrastructure. We believe in setting up these communities for success by creating or assisting with infrastructure which will act as the backbone of future development. Beneficiaries of our community engagements include various villages in Indonesia, and we dedicated a total of USD 59,998 and 204 days to these initiatives. Helping to Build and Improve Religious Sites In Banjarsari village, we helped to pave the courtyard of the Istiqomah mosque and provided materials for the construction of mosques in Sebamban Baru village, spending over USD 20,000 in development works for these projects. Through our efforts, we developed infrastructure for these villages that span more than 800m2. By building and maintaining mosques, we aim to increase community
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