Geo Energy 39 COMMUNITY AND WELL-BEING [GRI 2-12, 2-16, 2-23, 2-24, 2-25, 2-26, 3-3, 203-1, 203-2, 413-1] Ensuring the well-being of our community continues to be a primary focus area for Geo Energy. This segment outlines the measures that we have put in place to protect and preserve the health and safety of our community. How we manage this We are deeply invested in generating positive impacts for our stakeholders and creating longterm sustainable value, particularly for the local communities residing in the areas where we operate. We firmly believe that fostering strong and mutually beneficial relationships with the local community through supporting community development initiatives will cultivate trust and respect. Ultimately, this approach aids in minimising business risks and improving business continuity. Supporting the livelihood of our communities Our steadfast dedication lies in generating positive impacts for our stakeholders, particularly the local communities residing in the areas where we operate and surrounding the mine sites. We firmly believe that building a positive relationship with the local community is essential for the long-term well-being of our employees and customers, alongside the business continuity of our operations. This approach fosters trust and respect, ultimately minimising business risks and enhancing business continuity. As a Group, we assume the responsibility of establishing and maintaining a positive rapport with the local community by actively participating in the planning, execution, monitoring, and rehabilitation processes of our mining sites. To ensure the successful implementation of our commitment, we adhere to the following approaches: 1. Implementation of our Stakeholder Engagement Policy across all operational areas: We consistently apply our Stakeholder Engagement Policy, which outlines our guidelines for engaging with stakeholders, throughout all our operational areas. 2. Continuous improvement on our established grievance mechanism process: We have established a structured process for handling grievances raised by affected stakeholders regarding our operations. This mechanism provides an avenue for stakeholders to raise concerns and ensures that their voices are heard and addressed. Our grievance mechanisms [GRI 2-12, 2-16, 2-25, 2-26] Our grievance mechanism is developed to provide a safe environment for affected stakeholders to raise concerns and observations associated with mining activities. Our measures were implemented to diligently record the feedback and concerns raised within our grievance mechanism, which has been developed in accordance with the IFC PS. To effectively handle grievances, we have implemented a Grievance Tracking Redress Mechanism (GTRM), which is a structured process for receiving, investigating, and responding to grievances raised by stakeholders regarding Geo Energy's activities. There are five steps of the Grievance Tracking Redress Mechanism (GTRM): 1. Receipt of grievance – submission, reporting or indirect capture of the grievance; 2. Record/Delegate – the grievance is recorded, assigned a case number and delegated to a resolution party; 3. Fact-finding – investigation of the grievance which includes gathering inputs and perspectives from the affected parties; 4. Resolution/Appeal – implementation of remedial actions and claim remains open for potential appeals; 5. Feedback/Close out – collection of feedback on the remedial actions to resolve the grievance, and once the outcome is satisfactory, the case is then closed.
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