APPENDICES GRI 404: Training and Education 2016 404-1$ Average hours of training per year per employee$ Human Capital Management; Appendices 44-45; 54 404-2$ Programmes$for upgrading employee skills and transition assistance programmes$ Human Capital Management 44-45 404-3$ Percentage of employees receiving regular performance and career development reviews$ Human Capital Management; Appendices 54 GRI 405: Diversity and Equal Opportunity 2016 405-1 Diversity of governance bodies and employees Human Capital Management; Appendices 42-43; 56-57 GRI 413: Local Communities 2016 413-1$ Operations with local community engagements, impact assessments, and development programmes Biodiversity; Community & Well-being 22; 36-39 GRI 416: Customer Health and Safety 2016 416-1 Assessment of the health and safety impacts of product and service categories Customer Relationship Management 46 GRI 418: Customer Privacy 2016 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Customer Relationship Management 46 61
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