Geo Energy 47 CUSTOMER RELATIONSHIP MANAGEMENT [GRI 3-3, 416-1, 418-1] At Geo Energy, we are dedicated to generating lasting and sustainable value for our customers. This commitment is demonstrated through our efforts to deeply understand our customers' needs, enhance their satisfaction, and prioritise the protection of their privacy and user data, ensuring that they are not used for any secondary purposes. This segment will elaborate on the steps we are taking to ensure that we meet the needs of our customers. How we manage this We adhere to a thorough and interactive stakeholder engagement process that consists of various stages, ranging from sharing and consulting on information to actively involving stakeholders in decision-making processes. To effectively engage with our stakeholders, we utilise a diverse range of tools, such as websites, online presentations, and interviews. This approach enables our customers to provide valuable feedback regarding our operations, and we are committed to handling this feedback in a responsible manner. We also prioritise the safeguarding of our customers' privacy and user data, preventing any misuse or unauthorised activities. To protect the privacy and user data of our customers from being used for secondary purposes, we uphold the following standards: • Compliance with all applicable regulations: We ensure that our practices align with relevant laws and regulations related to data protection and privacy. • Code of Ethics and Conduct: We have implemented a comprehensive Code of Ethics and Conduct that sets clear guidelines for the responsible handling of customer information and emphasises the importance of maintaining their privacy. For 2023, none of Geo Energy’s products and services have been assessed for health and safety improvements. This is because there are no major products or services with health and safety impacts that require improvement relating to industrial hygiene. The settlements near the mine (SDJ), as well as the working environment of employees, have ambient air and noise levels within acceptable limits. Additionally, the results of the Annual Medical Check Up show no health issues that would prevent employees from working. Furthermore, the mining operations are all in compliance with standards, which reduces risks of accidents or errors in implementation to the minimum. We follow a comprehensive and bilateral stakeholder engagement process, which extends from information consultation and sharing, to participation and negotiation with our stakeholders. We use a diverse set of tools to engage with our stakeholders, including websites, presentations, and interviews via online platforms. This two-way approach allows our customers to provide feedback regarding our operations. We will ensure that the feedback is handled appropriately. Our initiatives and performance We make a continuous effort to foster a positive and ongoing relationship with our customers by engaging with them regularly through our investor relations and marketing teams. In 2023, we are pleased to report that we did not receive any significant customer complaints and there were no incidents of leak, theft, or loss of customer data. Furthermore, we have conducted assessments on the health and safety standards of our finished goods, which constitute our entire product category. During these assessments, we did not identify any instances of non-compliance with regulations or voluntary codes. This underscores our commitment to ensuring that our products meet the necessary health and safety requirements, providing our customers with a peace of mind. Our goals and targets Looking forward, we aim to maintain zero incidences of complaints related to customer relationships such as leak, theft, or loss of customer data. We will ensure a strict compliance with regulations and ensure that our products are continuously assessed for health and safety improvement to create long-term sustainable value for our customers.
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